Ncell Axiata Limited has announced the launch of the embedded SIM (eSIM) for its customers, allowing customers to now upgrade their physical SIM to eSIM.

According to a statement issued by the company on Friday, Ncell users can request for eSIM upgrade via SMS. For the upgrade, customers need to type their citizenship identity number and email address and send SMS to 17125.

Customers can also visit their nearest Ncell Centre to activate/upgrade their eSIM. Other consumers who need new Ncell eSIM can also visit any Ncell Centre and subscribe to it by following a normal registration process and start using the service with their desired tariff plan.

To use eSIM facilities, customers are required to own handsets or devices that support eSIM features. Customers can check their eligibility for eSIM by dialing code *#06# and if Embedded Identity Document (EID) is displayed, their device is eligible for eSIM activation.

An eSIM is an industry-standard digital SIM with a small built-in chip inside the device which provides network connectivity without the need for a physical SIM card. It is more secure than a physical SIM as it cannot be removed if the handset is lost or stolen.