Minister Basnet directs to make the hotline service effective

The Ministry of Energy, Water Resources and Irrigation receives more than four dozen complaints daily.

Consumers have made complaints about power cuts in their areas without notice, low voltage, and unnecessary hassles caused by the Nepal Electricity Authority(NEA)'s employees. The ministry has launched a hotline service– 1151– to register their complaints.

In 2074 BS, the then Energy Minister Mahendra Bahadur Shahi started a hotline service to record customer complaints.

Energy Minister Shakti Bahadur Basnet has given instructions to make the hotline service effective. He has directed the employees of the ministry and the NEA to work so that the complaints of the service users are addressed immediately.

“As soon as the complaint is received, bring it to the attention of the relevant authorities. Take the initiative to organize manpower mobilization to solve the problem," he said. "Citizens should get services easily. No excuses can be made.”

Ram Krishna Poudel, head of hotline service, said that as soon as complaints are received, they call the head of the concerned office and distribution center and ask them to solve the problem.